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== FAQ ==
== FAQ ==
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=== General ===
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'''1. What operating systems does Neorouter support?'''
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==== What operating systems does Neorouter support? ====
NeoRouter Standard Edition is currently available for Windows XP, Windows 2003, Vista and Windows 2008. The NeoRouter Server is also available for Linux.
NeoRouter Standard Edition is currently available for Windows XP, Windows 2003, Vista and Windows 2008. The NeoRouter Server is also available for Linux.
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'''2. What security protocols/encryption is used by Neorouter?'''
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==== What security protocols/encryption is used by Neorouter? ====
NeoRouter uses the SSLv3 (AES-256) to provide a secure communication channel between NeoRouter Server and each Client while using a variation algorithm (RSA 2048bit + DH + AES-256) between clients (peer-to-peer).
NeoRouter uses the SSLv3 (AES-256) to provide a secure communication channel between NeoRouter Server and each Client while using a variation algorithm (RSA 2048bit + DH + AES-256) between clients (peer-to-peer).
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'''3. I am trying to remote control my second PC. It looks like it is connected but it wants from me to log on the windows and when i try to log on with the my administrator users accounts used in the same PC it's says "Unable to log you on , because of account restriction".'''
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==== I am trying to remote control my second PC. It looks like it is connected but it wants from me to log on the windows and when i try to log on with the my administrator users accounts used in the same PC it's says "Unable to log you on , because of account restriction". ====
This is most likely because the account you are using to connect with has a null (blank) password. You cannot establish Remote Desktop connections when you are using an account with a null password.
This is most likely because the account you are using to connect with has a null (blank) password. You cannot establish Remote Desktop connections when you are using an account with a null password.
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'''4. I am trying to remote control my second PC. It seems to be connected but the screen is black and I am not able to see anything.'''
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==== I am trying to remote control my second PC. It seems to be connected but the screen is black and I am not able to see anything. ====
Most users, who use home router, may hardly come cross this issue. But if it happens to you, please try the following solutions to work around.
Most users, who use home router, may hardly come cross this issue. But if it happens to you, please try the following solutions to work around.
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'''4. After installing NeoRouter, my original network does not work properly?'''
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==== After installing NeoRouter, my original network does not work properly? ====
In most Windows, it should work properly without changing adapter binding order if you have multiple adapters installed on your computer. Though most software are smart enough to choose proper adapter, some software simple choose the first one in the connection list and use it as the default network connection automatically, for example: some games, RPC stack and so on.  
In most Windows, it should work properly without changing adapter binding order if you have multiple adapters installed on your computer. Though most software are smart enough to choose proper adapter, some software simple choose the first one in the connection list and use it as the default network connection automatically, for example: some games, RPC stack and so on.  
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'''5. Does it support proxy?'''
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==== Does it support proxy? ====
Yes. From 0.9.4.881, NeoRouter supports such proxy protocols HTTP 1.1 proxy, SOCKS4/SOCKS4A and SOCKS5. This allows you connect to your NeoRouter server from a network behind proxy servers.
Yes. From 0.9.4.881, NeoRouter supports such proxy protocols HTTP 1.1 proxy, SOCKS4/SOCKS4A and SOCKS5. This allows you connect to your NeoRouter server from a network behind proxy servers.

Revision as of 16:21, 30 March 2009

Contents

FAQ

General

What operating systems does Neorouter support?

NeoRouter Standard Edition is currently available for Windows XP, Windows 2003, Vista and Windows 2008. The NeoRouter Server is also available for Linux.


What security protocols/encryption is used by Neorouter?

NeoRouter uses the SSLv3 (AES-256) to provide a secure communication channel between NeoRouter Server and each Client while using a variation algorithm (RSA 2048bit + DH + AES-256) between clients (peer-to-peer).


I am trying to remote control my second PC. It looks like it is connected but it wants from me to log on the windows and when i try to log on with the my administrator users accounts used in the same PC it's says "Unable to log you on , because of account restriction".

This is most likely because the account you are using to connect with has a null (blank) password. You cannot establish Remote Desktop connections when you are using an account with a null password.

To work around this behavior so you can establish Remote Desktop connections, log on at the console of the computer, and then set a password for that user account so that it no longer has a null password.

Please see the document from Microsoft:

Error Message: Unable to Log You on Because of an Account Restriction


I am trying to remote control my second PC. It seems to be connected but the screen is black and I am not able to see anything.

Most users, who use home router, may hardly come cross this issue. But if it happens to you, please try the following solutions to work around.

1) It may be caused by "Bitmap Caching" in the Windows Remote Desktop. So you can simply check off the "Bitmap Caching" option in the Windows Remote Desktop configuration dialog box or replace the setting "bitmapcachepersistenable:i:1" with "bitmapcachepersistenable:i:0" by editing the file \My Documents\Default.rdp (it is a hidden file).

Please see the document from Microsoft:

A black screen may appear while logon by using remote desktop.
Configure bitmap caching

2) In some environments, too many network packets, especially UDP packets, may be lost, dropped or out-of-order and this make RDP session cannot create properly. In this case, you may want to force NeoRouter use either relay mode or TCP P2P connection instead of UDP P2P connection by default.

For NeoRouter 0.9.4 or later, you can setup the "Connection Type" from NeoRouter Configuration Explorer.

 a. Log on to the NeoRouter server using an administrator account

 b. Select "Connections" page

 c. Choose the "Client-to-Client Connection" option you want

 d. Click on "Apply" button. It will restart the NeoRouter Client service. 

 NOTE: 
 a. The changes won't take effect until the NeoRouter Client service 
    restarts.
 
 b. The settings defined in the file "Feature.ini" in the application 
    folder for previous version will be replaced by this option.

For NeoRouter 0.9.3 or older, you can setup the option manually.

 a. Create a file "Feature.ini" in the application folder.
    For example: "C:\Program Files\ZebraNetworkSystems\NeoRouter\Feature.ini"
 
 b. Put the following parameters to it:
    [Default]
    P2P=0
 
 c. Restart the NeoRouter Client service.


After installing NeoRouter, my original network does not work properly?

In most Windows, it should work properly without changing adapter binding order if you have multiple adapters installed on your computer. Though most software are smart enough to choose proper adapter, some software simple choose the first one in the connection list and use it as the default network connection automatically, for example: some games, RPC stack and so on.

By default, NeoRouter installs a virtual adapter (NeoRouter Connection) and put it in the last position of the connection list (NOTE: Before version 0.9.4.811, it put the NeoRouter Connection to the first position). It is good for some software that use NeoRouter virtual network, but it may effect other software, which is not smart enough to find the original adapter.

In this case, you may want to change the binding order manually.


Please see the document from Microsoft:

How to change the binding order of network adapters


Does it support proxy?

Yes. From 0.9.4.881, NeoRouter supports such proxy protocols HTTP 1.1 proxy, SOCKS4/SOCKS4A and SOCKS5. This allows you connect to your NeoRouter server from a network behind proxy servers.

HTTP Proxy is highly recommended and fully supported. If you have to use SOCKS4/4A/5, you may want to use your NeoRouter server's public IP address and listening port to log on, as NeoRouter domain resolution module support HTTP Proxy only.

For example, if you are behind a proxy server using SOCKS4/4A or SOCKS5, after setting up proxy settings, you have to log on like this:

User Name: (your user name)  james
Password:  (your password)   ********
Log on to: (IP:port)         123.123.123.123:32976  

(123.123.123.123 is a sample IP address, you can get your server's 
 public IP by access website http://www.getmyip.org/. 32976 is the 
 default port number and you may use yours)